Help Desk
- Focus on the resolution of a specific problems of IT product
- It is reactive in nature
- Deal with present issues only, does not attempt understand the past historical issues or participate in future planing/design
- Manage only a single product without bothering their linkage with other products or its environment
- Limited responsibilities
Service Desk
- Focus on the holistic approach to managing IT infrastructure
- It is both proactive and reactive in nature
- Understand the present and past issues and plan for future integration.
- Need to understand how different technologies interlinked
- Take up all responsibilities
At Win-Pro, we look upon ourselves a Service Desk rather than a typical Help Desk. We like to play a active role in becoming a strategic partner to the growth of our customer business.