Help Desk

  • Focus on the resolution of a specific problems of  IT product
  • It is reactive in nature
  • Deal with present issues only, does not attempt understand the past historical issues or participate in future planing/design
  • Manage only a single product without bothering their linkage with other products or its environment
  • Limited responsibilities

Service Desk

  • Focus on the holistic approach to managing IT infrastructure
  • It is both proactive and reactive in nature
  • Understand the present and past issues and plan for future integration.
  • Need to understand how different technologies  interlinked
  • Take up all responsibilities

At Win-Pro, we look upon ourselves a Service Desk rather than a typical Help Desk.  We like to play a active role in  becoming a strategic partner to the growth of our customer business.