IT Support refers to a range of services which we provide technical assistance to users of technology products such as mobile phones, computers, software products. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services.

IT Support may be delivered over the telephone or online by e-mail or a web site or a tool where users can log a call/incident. Larger organizations frequently have internal technical support available to their staff for computer related problems. Nowadays, companies prefer to outsource their IT Support Department to external IT Support companies.

Common IT Support

  • Computer Performance Tune-up
    • Cleanup of temporary files and unused files
    • Review & Remove unused softwares
    • Cleanup of Windows Registry
    • Memory Optimization
    • Review & Termination of Startup of Windows services
    • Disk Defragmentation
  • Virus/Spyware Removal
  • Email Support
    • Email Setup
    • Email Optimization – Archive/Compact of Outlook Files
    • Email Client (Outlook/Outlook Express Troubleshooting)
    • Email Tracing
  • Software Installation
  • Data Backup
  • Desktop to Phone Synchronization
  • Recovery from loss of data



Our Support Resolution and Escalation Process

IT Support Escalation and Resolution Process

IT Support Resolution and Escalation Process




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