Forgot Admin Username and Password

I – I forget My Password? Please press the reset button on the back of NAS for 3 seconds. You will hear 1 long beep. It will reset the admin password to default “admin” and set the network as DHCP.Your data will be left intact.

Username / Password :

admin / admin

Download Qnapfinder software if you coulnd find Qnap IP. If there is no DHCP, your Qnap IP:

Please check the following for more detail:

Advanced system reset (10 sec)


Dont keep pressing after first beep sound!

If you press the reset button for 10 seconds, you will hear two beeps at the third and the tenth seconds. The NAS will reset all the system settings to default as it does by the web-based system reset in “Administration” > “Restore to Factory Default” except all the data are reserved. The settings such as the users, user groups, and the network shares previously created will be cleared. To retrieve the old data after advanced system reset, create the same network shares on the NAS and the data will be accessible again.


II – Password Reset Doesnt work, What Can I Do?

1 –Turn off the device. Remove Disks Drives and start device without any HDD installed ; (Do not forget the order of your HDDs!)

2 -You will hear a beep after pressing the power button, followed by 2 beeps in a few minutes later. Open Qnapfinder, double Click to be sure that you can enter Qnap setup screen. Close this installation screen and Place your HDD’s in right order. (Do not start the installation. The installation process will causes you to lose data on your HDDs)

3 – Download Putty software;

4 –Log with putty by entering the Qnap IP / user name / password. (Username / Password: admin / admin will. Port need to enter 22.)

Now enter these command down below; (Choose command from this screen and “copy” Then go to putty, just press right mouse button once. By this way, you can paste commands automaticly)

# config_util 1 ->

# storage_boot_init 1 ->

# df

# cp /etc/default_config/shadow /mnt/HDA_ROOT/.config/

# rm -r /etc/config

# ln -sf /mnt/HDA_ROOT/.config /etc/config

# setcfg -f /etc/config/shadow Misc configured TRUE and then Type;

# cp /etc/default_config/passwd /mnt/HDA_ROOT/.config/

# rm -r /etc/config

# ln -sf /mnt/HDA_ROOT/.config /etc/config

# setcfg -f /etc/config/passwd Misc configured TRUE

# reboot

6 – Now your Username : admin, and Password : admin